This policy explains how AYX Removals Ltd collects, uses, shares and protects your personal information, the choices you have, and the cookies this website uses.
Last updated: June 2026
AYX Removals Ltd ("we", "us", "our") is a removals company operating in London and across the United Kingdom. We are the data controller for the personal information collected through this website and in the course of providing our services. You can contact us at info@ayxremovals.co.uk or on 07410 889911.
When you complete our booking form, request a quote, or contact us by phone, text or email, we collect the details you provide. This typically includes your name, phone number and email address, the addresses or postcodes you are moving from and to, your property size and preferred dates, the services you need, and any notes you add about your move.
When you use the site, we may receive limited technical information such as your IP address, device and browser type, and how you interact with our pages, through cookies and similar technologies and through our website host.
We use your personal information to:
We do not sell your personal information. We share it only where needed to provide our services or run our business, including with:
Some of our providers may store or process information outside the United Kingdom, including in the United States. Where information is transferred outside the UK, we rely on appropriate safeguards recognised under UK data protection law, such as the UK Extension to the EU-US Data Privacy Framework, the International Data Transfer Agreement, or Standard Contractual Clauses, so that your information remains protected.
We will only send you marketing messages where you have agreed, or where you are an existing customer and we are contacting you about similar services. You can ask us to stop at any time by replying to any message or emailing info@ayxremovals.co.uk.
Cookies are small files stored on your device. We keep our use of cookies to a minimum. We use one essential cookie (named "ayx_consent") to remember your choice on the cookie banner. We also embed our Google reviews through Featurable and load our fonts through Google Fonts, and these third-party services may receive your request or set their own cookies when their content loads. We do not currently use analytics or advertising cookies.
You can accept or reject non-essential cookies using the banner shown when you first visit, and you can block or delete cookies at any time through your browser settings; doing so may affect how parts of the site work. If we introduce analytics or advertising cookies in future, we will update this policy and our cookie banner accordingly.
We keep your information only for as long as necessary. We hold enquiry details while we deal with your enquiry and for a reasonable period afterwards. Where a move goes ahead, we keep the records needed to provide the service and to meet our legal, tax and accounting obligations — generally up to six years after your move.
We use appropriate technical and organisational measures to keep your information secure, including serving the website over HTTPS and using reputable providers. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information against loss, misuse and unauthorised access.
Under UK data protection law you have the right to access the personal information we hold about you, to have it corrected if it is inaccurate, to ask us to delete it or restrict how we use it, to object to certain processing, to request a copy to transfer elsewhere, and to withdraw consent where we rely on it. To exercise any of these rights, email info@ayxremovals.co.uk. We will respond within one month.
Our site may link to other websites, such as our Google Business Profile. We are not responsible for the content or privacy practices of those sites, and we encourage you to read their own policies.
We may update this policy from time to time. The latest version will always appear on this page, with the date above updated accordingly.
If you have any questions or concerns about how we handle your information, please contact us at info@ayxremovals.co.uk or 07410 889911. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.